Most email agencies treat retention like a checkbox. Set up a welcome flow, launch an abandoned cart sequence, send a weekly campaign — and call it done. The brand is an afterthought. The customer is just a data point.
Delvity was built on a different belief: that email and SMS should be the most brand-building channels you own. Every message is an opportunity to deepen the relationship — to make a customer feel like your brand actually knows them. That’s what personalization at scale really means.
We work with ecommerce brands that are ready to grow beyond generic flows and cookie-cutter campaigns. If you want a retention program that reflects your brand as well as your revenue goals — this is the place.